Frequently Asked Questions

Do you buy back or sell instruments on consignment?
   No.

What is your return policy?
   We do not accept returns on reeds or specially ordered items. We accept exchanges or store credit for some music. We need to have proof that it was purchased from our store, it needs to be returned within a reasonable time, without any markings and is considered to be in re-sellable condition. This will be determined at the employee's discretion.

Do you tune pianos?
   No, however, we have a list of piano tuners we can give to you.

How much will my repair cost?
   We have no way of knowing until we see the instrument itself. However, we have a pricelist of general repair costs for common issues.

What instruments do you repair?
   We repair any band or orchestra instrument (student to professional model). We do not repair acoustic or electronic pianos, accordians, concertinas, autoharps, harps, bagpipes, or organs.

 

   Did You Know? Tchaikovsky would often hold his chin while conducting after once imagining his head falling off.